Terms of Service

1. Acceptance of Terms

By accessing or using the FRITH platform at frithai.com, the FRITH mobile application, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to all these Terms, you must not use the Service. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

2. Description of Service

FRITH is an AI-powered legal productivity platform that provides tools to help legal professionals draft documents, conduct research, manage matters, communicate with clients, and automate routine workflows. The Service includes:

• 301+ specialised AI legal templates across 15+ practice areas
• AI-assisted document drafting and review
• Legal research and case law summarisation tools
• Matter management and client portal features
• AI chat for legal literacy and client-facing explanations
• Calendar, billing, and workflow automation tools
• A mobile application for iOS and Android (“Frith for Clients”)

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Eligibility and Account Registration

To use FRITH you must:

• Be at least 18 years of age
• Be a qualified legal professional or work under the supervision of one, or be accessing the client-facing mobile application as a legal client
• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials confidential and not share them with others
• Notify us immediately of any unauthorised use of your account

You are responsible for all activity that occurs under your account. FRITH reserves the right to suspend or terminate accounts that violate these Terms.

4. Professional and Legal Disclaimer

FRITH is a productivity tool, not a law firm, and does not provide legal advice.

All AI-generated content — including drafted documents, research summaries, template completions, and legal explanations — is provided for informational and drafting assistance purposes only. It must be reviewed, verified, and approved by a qualified and licensed legal professional before use in any legal matter.

Nothing in the Service creates an attorney–client relationship between FRITH and any user or end-client. FRITH is not responsible for:

• Errors, omissions, or inaccuracies in AI-generated content
• How users apply, adapt, or rely on generated content
• Professional malpractice, negligence, or disciplinary proceedings arising from use of the Service
• Jurisdiction-specific legal requirements that AI output may not reflect

Users are solely responsible for compliance with applicable professional conduct rules, bar regulations, solicitor codes, and local legal requirements in their jurisdiction.

5. Subscription Plans and Billing

FRITH offers free and paid subscription plans. Paid plans are billed in advance on a monthly or annual basis.

• Free plan: Access to limited features with monthly usage caps
• Pro plan: Expanded limits and additional features, billed monthly or annually
• Professional plan: Full access for individual practitioners, billed monthly or annually
• Enterprise plan: Custom pricing for law firms, with dedicated support and custom integrations

All paid plans include a 45-day money-back guarantee from the date of first payment. After this period, subscription payments are non-refundable except where required by law.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

We reserve the right to change pricing with at least 30 days' notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection, privacy, and professional conduct rules
• Produce, distribute, or use content that is defamatory, fraudulent, harassing, or unlawful
• Attempt to reverse-engineer, decompile, or extract the source code of the platform or AI models
• Scrape, crawl, or systematically extract data from the Service without our written consent
• Circumvent usage limits, rate limiting, or access controls
• Transmit malware, viruses, or any harmful code
• Impersonate another person or entity
• Use the Service to generate content intended to mislead courts, tribunals, or regulatory bodies
• Resell or sublicense access to the Service without our express written permission

Violation of acceptable use may result in immediate suspension or termination of your account without refund.

7. Intellectual Property

Your content: You retain all intellectual property rights in the documents, data, and content you submit to the Service (“User Content”). By submitting User Content, you grant FRITH a limited, non-exclusive, royalty-free licence to process and store that content solely to provide the Service to you.

AI-generated output: Subject to these Terms, AI-generated content produced in response to your prompts is assigned to you, and you may use it for lawful professional purposes. We do not claim ownership of AI output generated on your behalf.

FRITH platform: All rights in the FRITH platform, software, templates, brand, and underlying AI models belong to FRITH Legal Technologies. Nothing in these Terms transfers ownership of those rights to you.

We do not use your confidential User Content or documents to train our AI models or any third-party AI systems. See our Privacy Policy for details.

8. Confidentiality and Data Protection

We treat all User Content as confidential. Our employees and contractors are subject to confidentiality obligations and may not access User Content except as necessary to provide technical support, comply with legal obligations, or as otherwise described in our Privacy Policy.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described therein.

9. Third-Party Services and Integrations

The Service integrates with third-party providers including:

• AI providers: Anthropic (Claude) and Google (Gemini) for AI inference
• Payments: Stripe for billing and subscription management
• Infrastructure: Vercel, Supabase, and AWS for hosting and data storage
• Calendar: Google Calendar and Microsoft Outlook integrations (optional)
• Document storage: Optional integrations with Google Drive and OneDrive

Use of third-party integrations is subject to the respective provider's terms of service. FRITH is not responsible for the availability, accuracy, or security practices of third-party services.

10. Availability and Service Level

We aim to provide 99.9% uptime for the Service. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance where possible.

We are not liable for any loss or damage arising from unavailability of the Service, including loss of revenue, missed deadlines, or professional consequences resulting from inability to access the platform.

11. Warranties and Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by law, FRITH disclaims all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that AI-generated content is accurate, complete, current, or legally correct
• Warranties that the Service will be free from errors, interruptions, or security vulnerabilities

12. Limitation of Liability

To the maximum extent permitted by applicable law, FRITH and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Professional malpractice claims or regulatory sanctions arising from reliance on AI-generated output
• Damages resulting from unauthorised access to or alteration of your data

Our total aggregate liability for any claims arising from your use of the Service shall not exceed the greater of (a) the total fees paid by you to FRITH in the 12 months preceding the claim, or (b) £100.

13. Indemnification

You agree to indemnify, defend, and hold harmless FRITH and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, infringement of any third-party rights, or your User Content.

14. Termination

Either party may terminate the agreement under these Terms at any time. You may terminate by deleting your account or ceasing use of the Service. FRITH may terminate or suspend your account:

• Immediately, for material breach of these Terms (including acceptable use violations)
• With 30 days' notice, for any other reason
• Immediately, if required by law or to protect the safety of users or third parties

Upon termination, your right to access the Service ceases. We will provide you with a reasonable opportunity to export your data before deletion, in accordance with our data retention policy.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes informally by contacting legal@frithai.com and allowing 30 days for good-faith resolution.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email and by posting a notice on our website at least 30 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and FRITH regarding the Service and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions about these Terms, compliance queries, or legal notices, please contact us at legal@frithai.com. You may also write to us at: FRITH Legal Technologies, London, United Kingdom.